Even before that offer was made, Roman Torres says she implored both the agent and the agent's supervisor, who had gotten involved and was aware of the situation, "Is there anyone else I can talk to?

Source: https://boingboing.net/2023/05/19/spirit-airlines-denies-puerto-rican-family-a-flight-to-puerto-rico-erroneously-saying-they-need-passports.html

Ultimately, it took a journalist born in Lafayette, Louisiana, to thrust the plights of Marchand, Melendez, Florit, the Roman Torres family and countless other Puerto Rican travelers before them into the mainstream news landscape.

Source: https://www.theguardian.com/us-news/2023/jun/11/puerto-rico-travel-encounters-us-citizens